Frequently Asked Questions (FAQ)

Do you have questions? Below we answer the most common ones.
Still have more? Feel free to write to us: contact@amabiente.com
We look forward to helping you!

  • External influences: a room that is too warm, nearby heat sources (heating, sunlight, several candles placed too closely together)
  • Drafts (e.g. a tilted window)
  • The candle is not standing straight
  • This can only happen if the wick has absorbed water. A clean burn is then no longer possible. Always store candles in a dry place.
  • AMABIENTE creates candles with special designs where the edges are intentionally left standing, so the object keeps its form until the end (e.g. ATRUM, KUBUS).
  • For some candles, complete burning is not possible because the flame can only melt wax within a certain diameter around the wick. With a conical shape, for example, the wider base cannot fully burn down, or the narrower top would burn too quickly. The wick is therefore chosen to ensure a beautiful burn within the physical laws of fire (e.g. TRI).
  • Candles with wick plates will burn only as long as the wick is not drowned in liquid wax.
  • They contaminate the wax and clog the wick, preventing it from drawing wax properly.
  • They can catch fire and become a hazard.
  • Objects near the edge can cause the candle to leak.
  • The wick may lack stability, topple over, and fall into the liquid wax pool.
  • The wick may be clogged by foreign particles.
  • A candle is an open flame, and proper burning depends on air movement. AMABIENTE has developed a special line of candles suitable for outdoor use (TRI CON).
  • Thanks to lightfast and stable pigment colors, the beautiful tones are preserved. However, prolonged direct exposure to intense sunlight will cause fading, as it does with all materials. We recommend not placing candles in direct sun.
  • AMABIENTE candles retain their shape, except under extreme heat conditions.
  • Since stearin is harder than other wax types, the candles are more dimensionally stable.
  • …the candle flame smokes?
    From a chemical-physical standpoint, an absolutely soot-free burn is impossible. However, soot emission can be minimized by perfectly matching wax type, color, and wick. AMABIENTE candles are carefully optimized and therefore do not smoke. If it should happen: extinguish the candle, trim the wick knot (the thickened tip), let it cool, then relight

  • …the candle burns unevenly?
    If the burn is one-sided, gently re-center the wick while the wax is still warm. Never bend a cold wick—it may break.

  • …the flame is too weak?
    The wick is too short. Extinguish the candle, carefully pour off some liquid wax, let the candle harden completely, then relight.

  • …the wick continues to glow?
    Every wick glows briefly after being extinguished. If it continues to burn away, dip it into the liquid wax or pinch the ember out with damp fingers.

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